We recognize that digital content is traditionally non-refundable.* Nevertheless, we are committed to your satisfaction and offer a 12 month money back guarantee.
Should our products not meet your expectations after 12 months of use, we invite you to contact us for a complete refund. This will void your license to use our sample in your productions.
Please initiate your refund request within a 30-day period following the initial 12-month term.
(*In line with the EU Right of Withdrawal exemptions, digital goods are not subject to the standard 14-day return policy. For more information, please visit: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
This refund policy is limited to one application per customer.
Refunds are not provided under the following conditions:
For decisions to discontinue use before the lapse of the 12-month learning period, as we acknowledge it requires time to fully appreciate the capabilities of our tools.
It is advised that customers carefully review the product specifications and software prerequisites detailed on each product page to ensure compatibility with your systems.
If the product is incompatible due to hardware or software limitations — such as the absence of a compatible synthesizer for the product.
If the product is no longer needed.
If there is a change of mind post-purchase.
We do not offer refunds for products used with unauthorized or illegally obtained software.
Eligibility for a refund is as follows:
Unless specifically indicated on the product pages, a refund request is valid 365 days post-purchase, as indicated in your Order Confirmation Email, and can be made during a subsequent 30-day period.
It is strongly recommended to verify the compatibility of your software and hardware prior to purchase, aligning with the minimum requirements outlined for the product use.
Information regarding requirements is consistently available on our product pages.
Customers are responsible for acquiring the knowledge necessary for product utilization.
The policy permits one refund per customer.
To process a return, please reach out to us via email with your order number and name.
support (at) rapidflow.shop